We are currently experiencing significant pressures on our services with contacts up to 50% higher than usual due to the concerns around Strep A combined with winter-related illnesses.
We are doing our very best to deal with all your queries and concerns and to do this we are having to prioritise your calls based on clinical need to ensure that our poorliest patients can access our services when they need to.
We do have some routine appointments available but once these are gone, we will be moving towards a total triage service which will be in place until after the New Year bank holiday. This means that rather than booking an advance appointment, you will be put on a triage list on the day that you contact us. Patients requiring urgent clinical assistance will be triaged and dealt with as usual. Patients with more routine needs will be triaged but may be given an appointment for a future date. Any routine appointments already booked are not affected by this.
The increase in demand is inevitably also putting pressure on our phones. If your call is not urgent, please consider contacting us via the following link rather than phoning if you are able:
Parents of children with scarlet fever / strep A symptoms may wish to look at the Public Health Wales advice page:
NHS 111 Wales contains lots of health information and advice, including a useful symptom checker if you are unsure about whether to access our services.
If you are suffering with mental health issues, you may also wish to contact the CALL Mental Health Helpline for Wales on 0800 132 737
Please be assured that the health and welfare of our patients remain our top priority.
Thank you for your cooperation.